Contact Us

At our nearly 80,000 square foot facility in Markham, Ontario we have the capacity to:

• MANUFACTURE WALKING DECKS
• DISTRIBUTE AND MODIFY DIRECT CURRENT MOTOR CONTROLLERS
• DISTRIBUTE BRAND NAME MOTORS
• ACCESS TO A THOUSANDS OF STYLES OF WALKING BELTS
• STOCK AND MANUFACTURE FRONT AND REAR ROLLERS
• CUSTOMIZE EXISTING TREADMILLS TO AVOID SUDDEN STOPS

IF YOU REQUIRE ANY PARTS OR SERVICE. PLEASE FEEL FREE TO CONTACT US:
PARTS & SERVICE: 905-944-0090 ext 2
service@treadmillfactory.ca

Operating Hours

Monday - Friday: 10am - 6pm

Store Locations & Parking

505 Cochrane Dr.
Markham, ON
L3R 8E3

Service Phone Contact

905 944-0090 EXT 2

Payment

At Treadmill Factory, you can pay the way that suits you best. We accept VISA, Mastercard, American Express, debit card and cash.

Purchased at the Treadmill Factory

If you purchased your equipment at The Treadmill Factory, fill in this form

If you purchased your equipment outside of The Treadmill Factory, fill in this form

If you need repairs or service for your equipment, fill in this form

If you need repairs or service for commercial equipment, fill in this form

Is your Service Crew part of The Treadmill Factory or a trusted Treadmill Factory partner (Third - Party)

Our service crew consists of both The Treadmill Factory technicians and also trusted Treadmill Factory partners.

How much will it roughly cost to Repair

$179 for the first hour and $120 for the second hour + a mileage fee of $1 per km (first 30km from Markham store is free). Additional visits are $179 per hour +cost of goods if not covered by warranty. We may be able to diagnose and repair the issue in the first visit.

However. should the technician require a second visit to complete repairs due to a part that needs to be ordered and replaced, it will cost $179 + the cost of the part(s), if it is not covered under warranty. Please note, mileage is applicable on each visit. All prices are before tax and there is a $40 fee for missed appointments.

What if | don’t know why my cardio equipment stopped working?

We will try and do a diagnosis over the phone based on the information given by the customer. Please bear in mind over the phone diagnosis is never100%.

How do i schedule an appointment?

We ask everyone to putin a service request by filling out the form online www.requestservice.ca or www.requestpartsca

Which area does your service team service?

We do the GTA mostly however if the customer is outside the 30km radius from the Markham Treadmill Factory location then there will be a travel fee associated with the call $1 per km.

What parts does The Treadmill Factory carry?

We have lower control boards, upper control boards, walking belts, drive belts, motors, reed switches, safety keys, rollers, flywheels, pedals, generators, repair cables as well for universal gyms.